![]() On Wednesday, December 21, the December 2022 North American winter storm caused severe winter weather across much of the western United States, prompting many airlines to cancel many flights. SWAPA blamed the failure on poor planning by management. The disruption to Southwest's system was worse than in other airlines at the time. Southwest cancelled more than 2,000 flights during the October 2021 event, blaming a combination of weather, insufficient staff, and air traffic control. In June and October 2021 Southwest suffered mass cancellation events. The airline could not efficiently locate and dispatch backup crews to operate delayed flights, SWAPA said. SWAPA said that the inflexibility of the airline's scheduling system was causing it to cancel many delayed flights because the crew's allowable duty hours were going to expire the airline would then lose track of the crews, forcing them to sleep on airport floors or find hotel rooms themselves. ![]() Earlier in 2022, SWAPA campaigned Southwest not for increased pay and benefits-the traditional goals of an airline worker's union-but rather to pressure the airline to improve its crew scheduling technology. There have been complaints for a decade from members of the flight attendant's union that the technology behind Southwest's scheduling system is outdated. Michael Santoro, the vice president of the Southwest Airlines Pilots Association (SWAPA) indicated that Southwest has not invested in an updated software system. Meanwhile, their flight on time rate has slid to its lowest level in 10 years. The airline has also had higher cancellation rates than other major airlines. Starting from 0.8% in 2012, Southwest's flight cancellation rate tripled to 2.4% by 2022. More than 15,000 flights were cancelled throughout the crisis. The disruption to operations was described by Seeking Alpha as the most costly and largest in the history of U.S. airline, and the second largest by domestic passenger volume, canceled more flights than usual, including more than 60% of its flights on two days. In December 2022, Southwest Airlines, a major U.S. There is no reason my parents should have to write down a confirmation number so they can call me, so I can look up their reservation, then have email it to me, so I can forward it to them.Southwest Airlines aircraft parked at Santa Barbara Airport during the mass cancellation eventĢ022 Southwest Airlines flight cancellationsĬomputer failure and the December 2022 North American winter stormįormal investigations, flight cancellations and reimbursements there are no logs of emails ever getting there. who can't do any debugging, as there is nothing for them to debug. Southwest IT needs to run some email tests, read through some logs, and coordinate with their ISP before pointing the finger at the receiving ISP and customer. This is a technical issue that really needs to be addressed with priority by the Southwest IT team. It is the same to both parents (separate email accounts) on the same domain. We have run multiple tests- I can get emails, but my parents do not. ![]() I have also been on several calls with technical members of my parents ISP- The emails in question never get there. Unfortunately, I am not confident they will be able to solve the problem, There seems to be the general consensus of leaning towards:Ģ) Perhaps you should get a new email address They have all tried their hardest to help resolve the issue, are tremendously polite and courteous, and call back when they say they will. I've been on calls with four agents at 1-85. I have now been trying to get this resolved for several weeks. This issue (not receiving emails from ) started several months ago.Īfter multiple attempts of my parents speaking with southwest customer service, I have been pulled in to offer assistance (network engineer). This issue in on the southwest end of things and i need it fixed asap!!!! here is the results.Īs per the checks performed emails are not being received at office 365 server level.ĭomain is also not blocked on your end and last emails received were in Feb.įurther I found that this is not a problem that you alone are having, complains even on 03-26-2018 11:19 AM. I have a microsoft 365 exchange email though my company and have worked with them to try to find out what is wrong. With this many legs and as many changes in flights i make it is challenging to keep them all straight. I fly southwest primarily because i can change flights for free. I am a frequent flyer and fly as many as 10 to 12 legs some weeks. I stopped recieving my southwest booking emails on Feb.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |